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A row has broken out over an investigation into claims of attacks on staff at a care home in Abergele.
Inspectors say 17 assaults took place at Southern House on Water Street in just two months, involving an elderly man with dementia – a report found the home had neglected the needs of its residents.
But owners Chestnut House have accused the Care and Social Services Inspectorate for Wales of over reacting to complaints from two ‘disgruntled’ ex-staff members.
The findings, published last month, revealed Southern House did not have enough qualified staff on duty around the clock and full assessments on patients’ needs were not carried out before they were admitted.
When inspectors visited the home in September on advice from the H&S Executive, three staffers told them that management had ignored their concerns over safety. They centred on an aggressive man with dementia who often stayed in bed until noon because not enough staff were able to deal with him. He has since left the home and the number of incidents reported has reduced.
In response, Chestnut House director Sandeep Gupta said: ”We take all inspection reports very seriously but the complaint was made by two disgruntled members of staff who have since left and the inspector was over-enthusiastic.”
In the case of the elderly man, he said he was inappropriately placed and should have been admitted to a mental health unit. His family were said to be happy with the care he received while at Southern House, which had been approved by social services but was not registered to look after patients with dementia.