Healthy Prestatyn Iach (formerly Pendyffryn Medical Practice) is nearing the end of its first year of operation under the direct control of Betsi Cadwaladr University Health Board (BCUHB) and so Dr James Davies MP recently arranged to meet Dr Chris Stockport, Area Medical Director and Clinical Lead for Healthy Prestatyn Rhuddlan Iach, to discuss the transition and future plans.
Dr Stockport reported that the new system was receiving positive feedback from patients and that they are actively working on all issues that are raised by patients.
Dr Davies MP highlighted a number of concerns that had been brought to his attention by constituents and was left reassured that staff and clinicians are aware of these complaints and are endeavouring to ensure that they are resolved.
Rhuddlan surgery, which is a branch of Healthy Prestatyn Iach, was also discussed and Dr Davies was informed that BCUHB are working to ensure an improved and sustainable service is offered for the residents of Rhuddlan.
Plans to move the main surgery into the former council building, Ty Nant, are also progressing and BCHUB are confident that the premises will be ready by May of this year.
Dr Davies MP said ‘It is clear to me following my visit that management are working hard to ensure a good service is received by all. I was pleased to hear that they are monitoring feedback and regularly reviewing waiting times for both pre-bookable appointments and the drop-in surgeries held. I will continue to follow up any negative comments received as it is very important the service meets the needs of local people.’